Frequently asked questions

A colour and haircut is usually 2–4 hours depending on your desired result. A colour change or correction can take up to 5 hours. Beautiful hair should never be rushed.

Every result is different, so we recommend a complimentary consultation for a custom quote. You can also see our From price guide on the Pricing page and book online via Fresha.

Wellaplex (PLEX) reconstructs the inner bonds of your hair while your colour processes and after, so we can lighten without compromising condition. It's included in all our lightening services.

We recommend it. Most of our stylists are booked 2–3 weeks ahead, and late nights and Saturdays can be 4–8 weeks. We'll offer to rebook you within the ideal timeframe for your hair after every appointment.

Cancelations & Rescheduling

We understand that plans can change, and we’ll always do our best to accommodate you where possible.

As we are a busy salon with a waitlist, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. This gives us the opportunity to offer your appointment to another client.

Cancellations or rescheduling requests made within 48 hours of your appointment, as well as missed appointments, will result in the loss of your booking deposit.

We really appreciate your understanding and consideration of our team and other clients.

If you're unsure which service is right for your hair goals, don't stress. New clients start with a complimentary consultation, where we'll talk through what you're hoping to achieve, your hair history and the best plan for getting you there.